cu999 Privacy Policy

cu999 ("we", "our", or "platform") is committed to providing a safe and reliable online gaming experience for Bangladeshi players. This Privacy Policy ("Policy") describes how cu999 collects, uses, discloses, and protects your personal information.

This Policy applies to cu999's website, mobile platform, and all related services. By creating an account on cu999 or using our services, you are considered to have agreed to the terms of this Policy.

We believe you should have full control over your personal information. That is why we always operate with transparency and let you know exactly what information is being collected and why.

cu999 collects various types of information, explained by category below:

cu999 collects your information through the following methods:

Information You Provide Directly

We collect information you provide directly during account registration, the identity verification process, deposits or withdrawals, and when you contact customer support.

Automatically Collected Information

When you use the cu999 platform, certain information is collected automatically via cookies, web beacons, and similar technologies. This includes your browsing behaviour, device information, and time spent on the platform.

Information Received from Third Parties

Necessary verification information may be received from payment gateways (bKash, Nagad, Rocket, bank transfer) and identity verification service providers, which is used to ensure the security of your account.

cu999 uses your personal information for the following legitimate purposes:

cu999 may share your information with third parties only in very limited circumstances and under strict confidentiality terms. Details are provided below:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, and approved banking partners to carry out your financial transactions. These partners receive information only to process a specific transaction and may not use it for any other purpose.

5.2 Identity Verification Services

We work with approved identity verification service providers to verify your identity for anti-money laundering and fraud prevention purposes. This process is secured via SSL encryption.

5.3 Legal Requirements

If required by a court order, a lawful request from a law enforcement agency, or any other legal obligation, cu999 will be required to provide the relevant information. In such cases, we will make every effort to notify you where legally permissible.

5.4 Business Transfers

If cu999's ownership changes or the company's operations are merged, your information may be transferred to the new owner or entity. In such a case, the same level of protection as outlined in this Privacy Policy will be maintained.

cu999 has adopted industry-standard technical and organisational measures to protect your personal information:

cu999 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.

Types of cookies we use:

Essential Cookies: These cookies are essential for the basic functionality of the platform — such as maintaining your login session and security protection. They cannot be disabled.

Functional Cookies: These cookies are used to remember your preferences (such as language settings) and personalise your experience.

Analytics Cookies: These cookies collect information to understand user behaviour on the platform and improve service quality. This information is analysed in aggregate.

You can control cookies at any time by changing your browser settings. Please note, however, that disabling certain cookies may cause some cu999 features to not work properly.

cu999 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required to meet legal obligations.

Information for active accounts is retained for the entire period the account remains active. Even after an account is closed, financial transaction records and identity verification documents are retained for a specified period in accordance with applicable legal requirements.

Information used for analytics purposes is generally anonymised before being retained, so that it is no longer linked to any specific individual.

cu999 believes you have full rights over your own personal information. You may exercise the following rights:

cu999 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we ever become aware that a minor has used our platform and provided information, we will immediately close that account and delete all associated information.

The identity verification process is our primary tool for age confirmation and is mandatory for every new account.

cu999 operates primarily to serve Bangladeshi users. However, for technical reasons, information may sometimes be stored or processed on servers outside Bangladesh.

Whenever an international data transfer occurs, cu999 ensures that the recipient country or organisation complies with internationally recognised data protection standards and that the protection of your information is maintained.

cu999 may update this Privacy Policy from time to time. The Policy is updated to keep pace with changes in technology, legal requirements, or business practices.

For any significant changes, cu999 will notify you by email or via a notice when you log in to the platform. The "Last Updated" date at the top of the Policy always indicates the date of the most recent revision.

Continued use of cu999 after any changes will be considered as your agreement to the updated Policy. You are therefore advised to review this Policy regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data rights, please contact our data protection team.