Responsible Gaming —
Keep the Fun in Control
At cu999, we believe gaming should be a healthy source of enjoyment — never a cause of stress or anxiety. Set the right limits, stay aware, and play safely.
Why Is Responsible Gaming Important?
Online gaming can make leisure time enjoyable and exciting. But without control, it can have a negative impact on your personal, family, and financial life. cu999 always wants every player to enjoy themselves within their own means and time.
Our platform has a number of protective tools and guidelines to ensure responsible gaming. By reading this page, you will learn how to set deposit limits, temporarily pause your account, and get support when you need it.
cu999 believes gaming should be a form of entertainment — not a guaranteed way to earn extra income. Always remember, there is no certainty of winning, and chasing lost money with more bets is a dangerous habit.
For Adults Only
To open an account and play at cu999, you must be 21 years of age or older. Keeping minors away from gaming is our strict policy. Please be vigilant to ensure no member of your household under the age of 18 can access this platform.
Our Protective Tools
Use the tools below to keep your gaming experience safe on cu999.
Set Deposit Limits
You can set your own limit on how much you can deposit per day, per week, or per month. Once a limit is set, reducing it takes effect immediately, but increasing it is subject to a waiting period.
Financial ControlSession Time Limits
Control how long you play in one sitting. After a set period, the system will remind you to take a break or automatically end your session. Keeping track of your time is the first step toward responsible gaming.
Time ManagementTime-Out Feature
Taking a break is a good idea. At cu999, you can take a time-out of 24 hours, 7 days, or 30 days. During this period, logging in or placing bets on your account will be completely blocked.
Temporary BreakSelf-Exclusion
If you feel gaming is getting out of control, you can request a long-term self-exclusion. Once activated, you will not be able to play on this platform for a set period — or permanently.
Long-Term BreakReality Check
While you play, a message will appear at set intervals — summarising how long you have been playing and your wins and losses for that session. This reminds you of the real picture.
AwarenessTransaction History
Your full deposit, withdrawal, and betting history is stored in your account. You can review it at any time to understand your spending patterns and make informed decisions as needed.
TransparencyWarning Signs of a Problem
If you or someone you know shows any of the following signs, seek help right away.
- Repeatedly placing bets to try to recover lost money (chasing losses).
- Unable to control gaming — wanting to stop but not being able to.
- Hiding your gaming from family or friends.
- Borrowing or taking money from others to fund gaming.
- Prioritising gaming over work, family, or healthy habits.
- Feeling restless, irritable, or distressed when unable to play.
Signs of Healthy Gaming
Some indicators of healthy gaming habits — see how well they describe you.
- You see gaming as entertainment, not as a source of income.
- You never spend beyond your budget and can accept losses when they happen.
- Spending time with family and friends takes priority over gaming.
- You stick to the limits you set for yourself and end sessions on time.
- There is no guarantee of winning — you can accept this reality without difficulty.
- You feel no discomfort when taking a break from gaming.
6 Tips for Playing Responsibly
Set Your Budget in Advance
Decide how much money you will spend on gaming each week or month before you start. Never deposit more than that amount — even after a big win.
Keep Track of Your Time
Do not play for long stretches at a time. Take a few minutes' break every hour. cu999's session timer feature will help you with this.
Do Not Bet on Emotion
Do not play when you are angry, sad, or under stress. Decisions made on emotion often lead to significant losses.
Learn to Accept Losses
Losing is a normal part of gaming. Rushing to place more bets to recover lost money will make things worse — avoid this pattern.
Understand the Rules and Nature of the Game
Get a basic understanding of the rules and return rate of the game you are playing. Gambling outcomes are entirely random — no strategy can guarantee a win.
Keep Your Family Informed
Do not hide your gaming from your family. Have an open conversation with your loved ones — this is an important sign of healthy gaming habits.
Support & Contact
If you are experiencing a gaming problem, do not hesitate to contact the cu999 support team. We are ready to help in both Bengali and English, 24/7.
Live Chat Support
Log in to cu999 and contact our support team instantly via live chat at any time. Service is available 7 days a week, 24 hours a day.
Contact by Email
For any responsible gaming matter — deposit limits, self-exclusion, or a request to close your account — let us know by email:
Support in Bengali
Our support team can provide full service in Bengali. Talk to us in Bengali about gaming control, account security, or any issue — we are here for you.
Account Closure Process
If you wish to permanently self-exclude from cu999, send a request to [email protected]. We will deactivate your account as soon as possible and will not send any promotional messages in the future.
The policy on refunding funds deposited while a self-exclusion is active is set out in detail in our terms and conditions.
Protecting Family Members
If you believe someone you know or a family member is struggling with a gaming problem, contact us on their behalf. We will review their account and help take the necessary steps.
Remember, it is also your responsibility to ensure that no one under the age of 21 can use this platform in any way.
Things to Keep in Mind
- Minimum deposit: ৳200
- Minimum withdrawal: ৳500
- Withdrawal time: 15 minutes to 2 hours
- Support: 24/7 live chat and email
- Age requirement: 21+
Stay Safe, Enjoy the Fun
Before playing at cu999, set your own limits, use the available tools, and talk to our support team if you need help. Explore more of our pages or find answers to your questions in the FAQ.